Introduction
Fraserview Retirement Community is located at 9580 Williams Road in Richmond, within the South Arm neighborhood. The facility is surrounded by several parks, including South Arm Park, which offers open spaces and walking paths, ideal for outdoor activities for residents and visitors.
The facility opened in 1992 and is operated by Kaigo Senior Living, a for-profit organization providing long-term care under the Community Care & Assisted Living Act.
Fraserview Retirement Community is not co-located with an assisted living residence.
The average wait time for admission to the facility is approximately two months.
Contracted Services
Professional nursing services at Fraserview Retirement Community include licensed practical nurses (LPNs), but registered nursing (RN) services are not contracted. Non-regulated care aides and housekeeping services are also provided through contracted services. Building maintenance, however, is not contracted out and is managed internally.
Food services at the facility are provided by an outside contractor, with meals prepared and cooked on-site. This arrangement allows the facility to have direct oversight over food quality and meal preparation.
Beds
The facility has a total of 199 beds, of which 196 are publicly funded, and 3 are private beds. Room configurations include 97% single-occupancy rooms, with 3 double-occupancy rooms.
Resident Fees
Cable, telephone, and internet services are not included in the monthly resident fees. Residents or their families may need to arrange these services independently. Additional fees include foot care services, eye care, and dental care.
Licensing & Incidents
Fraserview Retirement Community had two licensing complaints in the previous year, none of which were substantiated.
Regarding incidents, the facility reported 90 cases of unexpected illness, 44 expected deaths, and 28 falls with injury. Other incidents included 9 other injuries and 3 cases of aggressive behavior. Additionally, 3 instances of missing or wandering persons were reported. These figures suggest that health and safety measures should be carefully monitored.
The facility underwent nine inspections, during which five licensing infractions were found. These included three infractions related to care and supervision, one staffing infraction, and one record-keeping infraction. Families and caregivers are encouraged to stay engaged with the facility’s care protocols and participate in care planning meetings to ensure continued compliance and safety.
Resident Profile & Quality Indicators
The average age of residents at Fraserview Retirement Community is 85 years, with 69% of the population being female. Approximately 57% of residents are 85 years or older, and 2% are younger than 65. The average length of stay is approximately 1.4 years.
Seventeen percent of residents are diagnosed with depression, and 36% are receiving depression medication. About 22% of residents are taking antipsychotic drugs without a diagnosis of psychosis, and 3% have exhibited physically abusive behavior. These numbers highlight the importance of ongoing mental health support and behavioral interventions.
Sixty-four percent of residents have some form of dementia, and 18% experience severe cognitive impairment, including severe dementia. This suggests a need for specialized care for residents with cognitive challenges.
Fifty-eight percent of residents are taking nine or more medications, while 3% have had four or more emergency room visits. This reflects the high level of medical care required by many of the residents.
Fifty-seven percent of residents use wheelchairs, and 35% are dependent on assistance for activities of daily living. The facility reports that 3% of residents have worsened pressure ulcers, emphasizing the need for ongoing attention to mobility and skin care.
Sixteen percent of residents experienced falls in the last 30 days, and 5% are subject to daily physical restraints. These figures point to the need for robust fall prevention strategies and a balance between safety and autonomy.
Vaccination Coverage
Fraserview Retirement Community reports that 89% of residents are vaccinated for influenza, while 88% are vaccinated for COVID-19. Among healthcare workers, 35% are vaccinated for influenza.