Introduction
Evergreen House is located at 231 East 15th Street in North Vancouver, within the Central Lonsdale neighborhood. It is situated near the Lions Gate Hospital and is close to several green spaces, including Victoria Park and Mahon Park, offering residents and visitors access to outdoor areas.
Evergreen House opened in 1971 and is operated by Vancouver Coastal Health, a health authority.
The facility is not co-located with an assisted living residence.
The average wait time for admission to Evergreen House is approximately two months.
Contracted Services
Professional nursing and non-regulated care aide services are not contracted out at Evergreen House. However, housekeeping services are contracted.
Food services are provided by an outside contractor, and meals are not prepared or cooked on-site. This arrangement may affect the level of customization and meal preparation control.
Beds
Evergreen House has a total of 284 publicly funded beds.
Room configurations include 22 single-occupancy rooms, 11 double-occupancy rooms, and 60 other shared accommodations.
Resident Fees
Cable, telephone, and internet services are not included in the monthly resident fees. Residents must arrange and pay for these services separately. Additional fees are required for hairdressing, podiatry, and dentistry services.
Licensing & Incidents
There were three licensing complaints at Evergreen House, of which two were substantiated.
Significant incidents include 52 expected deaths, 67 cases of unexpected illness, 30 falls with injury, and 12 instances of aggressive behavior. There was also one reported disease outbreak. These incidents point to the need for ongoing attention to health and safety within the facility.
Evergreen House reported 14 licensing infractions, with five related to care and supervision, three related to licensing, and three related to policies and procedures. Families and caregivers should remain vigilant by staying informed through resident or family councils and regular communication with facility staff to ensure the quality of care remains high.
Resident Profile & Quality Indicators
The average age of residents at Evergreen House is 84 years. Approximately 62% of the residents are female, and 58% are aged 85 years or older. The average length of stay is about two years.
Around 27% of residents are diagnosed with depression, with 57% receiving depression medication. About 32% of residents take antipsychotic drugs without a diagnosis of psychosis, and 5% display physically abusive behavior. These figures highlight the importance of mental health and behavior management within the resident population.
Fifty-three percent of residents have dementia, and 25% have severe cognitive impairment, including severe dementia. This suggests a focus on providing care for individuals with cognitive decline.
Sixty-two percent of residents take nine or more medications, and 2% have had four or more emergency room visits, reflecting the complex medical needs of the population.
Sixty-six percent of residents use a wheelchair, and 45% are dependent on assistance for activities of daily living. Approximately 4% of residents have experienced a worsened pressure ulcer.
Around 10% of residents experienced falls in the last 30 days, and 3% are subjected to daily physical restraints. These statistics emphasize the importance of fall prevention and careful management of restraint use within the facility.
Vaccination Coverage
Ninety-six percent of residents at Evergreen House have been vaccinated for influenza, and 84% have received the COVID-19 vaccine.
Among healthcare workers, 29% were vaccinated for influenza.