Wyndham Manor (291 Reynolds Street, Oakville) is operated by Extendicare, a for-profit operator of long-term care homes in Canada. There are approximately 130 beds in private, semi-private and shared rooms.
Wyndham Manor is owned and operated by Halton Healthcare LTC Inc., which is related to Halton Healthcare Services Corporation (“HHSC”) as a result of common board members. Halton Healthcare LTC Inc., a non-share capital charitable organization, is incorporated under the Canada Corporations Act, is a non-profit organization, and is exempt from income tax under the Income Tax Act.
HHSC was awarded an opportunity by the Ontario Ministry of Health and Long-Term Care to develop and operate a 128 bed long-term care facility on its lands. HHSC assigned its rights to develop and manage the facility to Halton Healthcare LTC Inc.
In an agreement commencing April 18, 2002, HHSC agreed to lease a parcel of its land to BPC Long-Term Care Facilities (Oakville) Inc. (“BPC Oakville”) for a 40-year term. BPC Oakville agreed to sublease that parcel to LTC. The facility opened in October 2003.
Inspection Reports for Wyndham Manor
Our research team carefully reviewed and summarized inspection reports for Wyndham Manor. You can read the original copies of the reports in the Government of Ontario website.
🔍 September 2023: Inspection
The inspection for Wyndham Manor Long Term Care Centre was completed by Emmy Hartmann and Dusty Stevenson.
- Continuous Quality Improvement (CQI) Initiative Report: The licensee failed to include the name and position of the designated lead for the CQI initiative in their report. This was corrected immediately by the DOC, who added the necessary information to the report.
- Whistleblowing Protection Policy: The whistleblowing protection policy was not properly posted in the home. This non-compliance was remedied by posting the policy in the mandatory postings binder in the front lobby.
- Integration of Assessments, Care: There was a failure to implement and maintain consistency in a resident’s dietary plan of care. The resident was served a meal that did not reflect their current dietary needs. The discrepancy between clinical records and the Meal Service Report was acknowledged by the Dietitian.
- Windows Safety: A window in a resident’s room was observed to open more than the allowed 15 cm. The Environmental Services Manager acknowledged this issue and recognized the need for a stopping mechanism to limit window opening, addressing potential safety risks.
- Nutritional Care and Hydration Programs: The licensee failed to implement a specific dietary intervention for two residents as required by their plan of care. The Dietary Manager confirmed the availability of the intervention but acknowledged that it was not provided to the residents.
🔍 April 2023: Inspection
The inspection for the Wyndham Manor Long Term Care Centre focused on various aspects including skin and wound management, resident care, food and nutrition, housekeeping, infection control, abuse prevention, and falls management. The inspection was completed by Barbara Grohmann and Klarizze Rozal.
- Plan of Care: Issues were found with residents’ plans of care, including discrepancies in bathing schedules and inconsistencies with BMI and weight range goals. These were addressed by updating and correcting the care plans.
- Nutrition Interventions: Failures in providing nutrition interventions as outlined in residents’ care plans were observed. The issue was acknowledged by the dietary staff, and measures were taken to improve compliance.
- Documentation of Programs: Inadequate documentation of fall prevention interventions and skin and wound care was noted. Steps were taken to improve timely and accurate documentation by staff.
- Cleanliness of Equipment: Non-compliance with cleaning procedures for dining and snack service equipment was rectified by re-educating staff and reinforcing cleaning protocols.
- Infection Prevention and Control: Expired alcohol-based hand rubs (ABHR) were replaced to ensure compliance with the IPAC standard.
- Reporting and Complaints: Delays in acknowledging and responding to complaints were addressed by reinforcing the home’s policy on timely follow-ups.
🔍 May 2022: Critical Incident Inspection
The inspection for Wyndham Manor Long Term Care Centre focused primarily on falls prevention and management, as well as infection prevention and control. The inspection was conducted by Barbara Grohmann and Yuliya Fedotova.
- Plan of Care: The resident experienced a fall, was hospitalized, and underwent a change in condition. Post-hospitalization, there was confusion in the care plan documentation. While one part of the plan mentioned the need for total assistance with a mobility device, another part indicated independent walking with supervision.
🔍 April 2022: Complaints Inspection
The inspection for Wyndham Manor Long Term Care Centre was a response to specific complaints. Angela Finlay led the inspection.
- Bathing: The licensee failed to ensure a resident received a minimum of two baths or showers per week, which was their preference. This inconsistency was observed in the resident’s clinical records and during interviews.
- Food Production: Staff did not comply with policies for the cleaning of equipment related to food production. Inspections of drinkware revealed dark residue, indicating inadequate cleaning.
- Infection Prevention and Control: The inspection found a failure to implement the infection prevention and control program, particularly concerning resident hand hygiene before and after meals.
- Plan of Care: The licensee did not document the provision of a resident’s toileting schedule as set out in their plan of care, leading to potential lapses in care.
🔍 February 2021: Complaints Inspection
The inspection for Wyndham Manor Long Term Care Centre was a response to a complaint related to various aspects of care, including staffing, personal support services, nutrition and hydration, and infection prevention and control. The inspection was conducted by Helene Desabrais.
- Plan of Care: The licensee failed to base the plan of care on an interdisciplinary assessment of a resident’s nutritional status and any risks related to nutrition care. This lack of comprehensive assessment was evident in the resident’s care plan, where necessary nutritional information was not shared with staff, leading to potential risks to the resident’s health.
🔍 February 2021: Critical Incident Inspection
During the course of this inspection, Non-Compliances were not issued.