Introduction
Willingdon Care Centre is located at 4435 Grange Street, Burnaby, in the heart of a residential neighborhood. The facility is near Central Park, offering scenic views and green spaces that provide a peaceful atmosphere for residents and their visitors.
The facility opened in 1964 and is operated by Willingdon Care Centre Ltd., a for-profit organization. It provides long-term care services under the Hospital Act.
Willingdon Care Centre is not co-located with an assisted living residence, meaning its focus is solely on long-term care.
The average wait time for admission to the facility is approximately one month.
Contracted Services
The facility uses contracted services for professional nursing services and non-regulated services such as care aides. Housekeeping services and building maintenance are also provided through contracted services.
Food services at Willingdon Care Centre are managed by an outside contractor, with all food prepared and cooked on-site. This ensures that meals are freshly made and can be adapted to residents’ nutritional requirements.
Beds
Willingdon Care Centre has a total of 95 beds, all of which are publicly funded. Approximately 9% of the rooms are single occupancy, 24% are double occupancy, and the remaining 11% fall under other occupancy configurations.
Resident Fees
Monthly service fees for cable, telephone, and internet are not included at Willingdon Care Centre. Families or residents will need to arrange and pay for these services independently.
There are no additional fees listed beyond those necessary for the provision of care.
Licensing & Incidents
Willingdon Care Centre reported zero licensing complaints, and none were substantiated during the last reporting period.
Regarding incidents, the facility reported 62 cases of unexpected illness, 17 expected deaths, and seven falls with injury. These incidents indicate ongoing health monitoring and fall prevention efforts within the facility.
The facility underwent three inspections, during which four licensing infractions were found. The infractions primarily related to staffing (three), and policies and procedures (one). Families and caregivers are encouraged to maintain communication with the facility to stay informed and ensure care standards are being met.
Resident Profile & Quality Indicators
The average age of residents at Willingdon Care Centre is 86 years, with 69% of the population being female. Approximately 64% of residents are 85 years or older, while 3% are younger than 65. The average length of stay for residents is nearly two years.
About 20% of residents have been diagnosed with depression, and 40% receive medication to manage the condition. Around 26% of the residents are taking antipsychotic drugs without a diagnosis of psychosis, while 10% exhibit physically abusive behavior, indicating the need for focused behavioral management strategies.
Over half of the residents (57%) have some form of dementia, and 14% experience severe cognitive impairment, including severe dementia, which highlights the facility’s focus on dementia care.
Roughly 44% of residents take nine or more medications, and 4% had four or more emergency room visits, emphasizing the complex medical needs of many residents.
Seventy-three percent of the residents use wheelchairs, and 28% are dependent on assistance with activities of daily living. The facility reported that nearly 2% of residents had worsened pressure ulcers, which suggests an emphasis on maintaining mobility and skin care.
Approximately 11% of residents experienced a fall within the last 30 days, while 7% were subject to daily physical restraints, indicating efforts to balance safety and resident freedom.
Vaccination Coverage
The facility reports that 90% of residents were vaccinated for influenza and 86% for COVID-19. Among health care workers, 80% were vaccinated for influenza.