Introduction
Windermere Care Centre is located at 900 West 12th Avenue in Vancouver, within the Fairview neighbourhood. Windermere Care Centre is situated near several parks, including the popular Charleson Park, offering green spaces for outdoor activities and quiet retreats for residents and their families.
Opened in 1992, the facility is operated by Vancouver Coastal Health, under the Community Care and Assisted Living Act. It is a publicly funded long-term care facility providing specialized services to its residents.
Windermere Care Centre is not co-located with an assisted living residence.
The average wait time for admission is approximately two months.
Contracted Services
Windermere Care Centre does not rely on contracted services for professional nursing, non-regulated care aide services, or housekeeping. Similarly, plant and building maintenance are managed internally by the facility.
Food services are provided by Windermere Care Centre’s operator, with all meals prepared and cooked on-site. This in-house management allows Windermere Care Centre to have direct control over meal preparation, ensuring dietary needs are addressed in a timely manner.
Beds
Windermere Care Centre has a total of 209 beds, all of which are publicly funded. Room configurations consist of 165 single occupancy rooms, accounting for 79% of the total, with the remaining 21% in double occupancy rooms.
Resident Fees
Cable, telephone, and internet services are not included in the monthly resident fees. Residents will need to arrange for these services independently if required.
There are no additional extra fees noted in Windermere Care Centre’s service details.
Licensing & Incidents
Windermere Care Centre recorded two licensing complaints in the most recent reporting period, none of which were substantiated.
Reported incidents include 60 expected deaths, 52 cases of unexpected illness, 24 falls resulting in injury, and five other injuries. The high number of expected deaths aligns with Windermere Care Centre’s long-term care population, while falls and injuries highlight the importance of mobility assistance and injury prevention measures.
There were two licensing infractions, one related to policies and procedures and the other to care and supervision. These findings underscore the need for families and caregivers to maintain active communication with Windermere Care Centre, attending resident and family council meetings to stay informed.
Resident Profile & Quality Indicators
The average age of residents at Windermere Care Centre is 87 years, with 83% of residents being female and 64% aged 85 years or older. The average length of stay for residents is approximately 2.7 years.
Approximately 24% of residents are diagnosed with depression, with 43% receiving depression medication. Antipsychotic drugs are administered to 24% of residents without a diagnosis of psychosis, and 6% of residents exhibit physically abusive behaviour. These figures indicate a need for continuous mental health support within Windermere Care Centre.
Dementia affects 67% of residents, although only 9% exhibit severe cognitive impairment. This suggests that while many residents require dementia care, a smaller proportion are in advanced stages.
Around 36% of residents take nine or more medications, and 1% have had four or more emergency room visits, pointing to the complexity of health management among the resident population.
Of the residents, 62% are in wheelchairs, and 34% are dependent on assistance with daily activities. Furthermore, 1% of residents have experienced worsened pressure ulcers, indicating the importance of skin care management.
Falls within the last 30 days affected 13% of residents, while 5% of residents are subject to daily physical restraints. Both figures suggest the need for fall prevention and restraint reduction strategies.
Vaccination Coverage
Windermere Care Centre reports that 98% of residents have been vaccinated for influenza, and 88% have received the COVID-19 vaccine.
Among healthcare workers at Windermere Care Centre, 100% have been vaccinated for influenza.