Etobicoke General Hospital (101 Humber College Boulevard, Etobicoke) is a member of the WIlliam Osler Health System group of hospitals. Etobicoke General Hospital serves the communities of Etobicoke, Brampton, Mississauga, Caledon, and Woodbridge.
Our research team at Good Caring Canada prepared this review to provide a balanced assessment of Etobicoke General Hospital — by drawing information from multiple sources, including patient and employee reviews, and quantitative data from the Canadian Institute for Health Information. By examining multiple sources, readers can form a well-rounded perspective on the hospital’s care quality, safety and accessibility.
Table of contents
- Introduction
- Google Reviews
- Glassdoor Reviews
- Media Reports
- Quantitative Performance Indicators
- Accessibility
Introduction
Etobicoke General Hospital has a rich history dating back to its original opening in 1972, fueled by governmental investment and community support. Over the years, the hospital has undergone rearrangements, renovations, and expansions to meet the growing healthcare needs of the community.
In 2018, a significant milestone was reached with the opening of the Etobicoke Wellness Centre (EWC), a collaborative effort between the hospital and external partners including independent physicians and private businesses. This center offers a range of outpatient services such as fracture clinics, diagnostic imaging, and a diabetes education center, along with a newly inaugurated hemodialysis unit.
Following closely after the EWC, a new patient tower known as the “west wing” was unveiled in June 2019. This tower hosts essential healthcare facilities including an emergency department, ICU, birthing unit, neonatal ICU, and various outpatient clinics. The expansion underscores the hospital’s commitment to providing comprehensive and accessible healthcare services to the community.
Google Reviews for Etobicoke General Hospital
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The reviews for Etobicoke General Hospital reflect a mixed sentiment from patients. Some individuals had positive experiences, praising the care and professionalism of the staff, particularly in the surgical and day surgery departments. They appreciated the cleanliness of the facilities and the attentiveness of the nurses and doctors.
However, many reviewers expressed frustration with long wait times in the emergency department, citing delays in receiving treatment and limited staffing during overnight hours. Some felt that the hospital lacked proper organization and communication, leading to confusion and dissatisfaction among patients and their families.
Several reviewers also highlighted instances of perceived negligence or poor treatment, including cases where patients felt dismissed or ignored by medical staff. Issues such as long waits for basic procedures, inadequate pain management, and communication breakdowns were commonly mentioned.
How can Google reviews be understood?
Google reviews can provide real-time feedback about the hospital’s performance. As reviews are often posted shortly after an individual’s experience, they offer up-to-date information that can be particularly useful for patients seeking current insights into the quality of care provided by the hospital.
It is important to acknowledge the limitations of Google reviews. Reviews are inherently subjective and may be influenced by individual biases and personal experiences. Negative reviews, in particular, may not always accurately reflect the overall quality of care provided by the hospital.
Moreover, reviews may lack context or detail about specific aspects of care, making it difficult to fully understand the reasons behind a positive or negative rating. As such, it is important to interpret Google reviews cautiously and consider them alongside other sources of feedback and performance data to gain a more comprehensive understanding of Etobicoke General Hospital’s performance.
Glassdoor Reviews for Etobicoke General Hospital
For patients, reviews of Etobicoke General Hospital by its employees present a complex picture that could influence one’s expectations about the care and services offered. Employees have shared a range of experiences, from expressing dissatisfaction with the challenges of obtaining time off and achieving a healthy work-life balance to appreciating the hospital’s team dynamics and collaborative environment.
A critical care nurse’s review, selected as particularly useful, raises concerns about the demanding work schedules and a stringent sign-in system, suggesting a high-stress environment. Such insights may worry patients about the potential impact on the quality of care, fearing that overstressed staff might not provide the best possible attention and service.
Conversely, positive feedback from staff in various departments highlights the hospital’s commitment to patient care, its embrace of innovation, and the supportive atmosphere among employees. This could reassure patients about the hospital’s dedication to their well-being and the pursuit of advanced healthcare practices.
Despite these positive aspects, some reviews point to issues with hospital management and organizational structure, including claims of a stressful and sometimes chaotic work environment, lack of support from management, and perceived favoritism. For patients, these critiques might signal concerns about the hospital’s overall efficiency and the potential effects on their care experience.
It’s worth noting, however, that alongside these challenges, employees have also emphasized the hospital’s innovative approach to healthcare, beneficial work culture, and opportunities for professional development. While there are mentions of staffing shortages and the pressures of work overload, the dedication of healthcare professionals to providing quality care appears to remain a constant.
How should Glassdoor reviews be understood?
By reading Glassdoor reviews, readers can gain an insider perspective on the hospital’s operational performance, as the feedback are provided by current and former employees who have firsthand experience working within the hospital. These reviews provide valuable insights into various aspects of the hospital’s operations, including management practices, workplace culture, and employee satisfaction.
It is important to recognize the limitations of Glassdoor reviews. Reviews are often based on a limited sample size of current and former employees who choose to share their experiences on the platform, which may not always be representative of the hospital’s overall workforce.
Furthermore, Glassdoor reviews primarily focus on the employee experience within the hospital, which may not fully capture all aspects of the hospital’s operational performance. While employee satisfaction is an important indicator of operational performance, it’s also important to consider other factors such as patient outcomes, quality of care, and financial performance when assessing overall performance.
Media Reports of Etobicoke General Hospital
Media reports often cover significant events and developments of a hospital, such as new initiatives, expansions, leadership changes, or achievements. By examining these reports, readers can gain insights into the hospital’s strategic direction, operational priorities, and overall management approach.
- February 2022: William Osler Health System removed Dr. Naveed Mohammad from his position as president and CEO after less than two years in the role. Dr. Mohammad, who served for 25 years at Osler, including as an emergency physician at Etobicoke General Hospital, was appointed in April 2020. The decision, effective immediately, was announced without providing specific reasons. Mohammad’s tenure saw challenges including surgery cancellations, staff shortages, and pandemic-related demands.
Quantitative Performance Indicators for Etobicoke General Hospital
In addition to insights from Google and employee reviews, we provide a detailed analysis of Etobicoke General Hospital using specific quantitative performance indicators.
One such indicator, emergency department wait times, measures the hospital’s efficiency and the quality of care it delivers. Lengthy wait times in the emergency department can negatively impact outcomes for patients requiring immediate care, whereas shorter wait times may indicate an efficient triage system, effective resource allocation, and a responsive healthcare system overall. This factor plays a significant role in patient satisfaction and shapes perceptions of the hospital’s capacity to provide timely medical care.
The incidence of sepsis following surgery is used as an indirect indicator of post-operative morbidity, reflecting the hospital’s ability to prevent and manage infection—a crucial aspect of patient care. Lower rates of sepsis indicate successful infection control practices, attentive post-operative care, and timely intervention for infections, which are vital for patient recovery and positive health outcomes.
Another important metric is the rate of post-surgery readmissions, which assesses the quality of care and patient outcomes at Etobicoke General Hospital. High readmission rates could point to problems with the initial treatment, surgical success, or the adequacy of post-operative care, including discharge planning and follow-up. A lower readmission rate may suggest better patient recovery post-surgery, indicative of successful surgical procedures and effective care coordination after patients are discharged.
Finally, post-surgery mortality rates directly reflect the success of surgical procedures and the overall quality of hospital care. Lower mortality rates after surgery are indicative of high standards in surgical practice and post-operative care, leading to better patient survival rates. This metric is essential for evaluating the hospital’s effectiveness in managing complex surgical cases and ensuring patient safety.
Accessibility to Etobicoke General Hospital
The highway and public transit accessibility of Etobicoke General Hospital are decent, but there are some considerations. Highway access is good, as the hospital is located near Highway 427, providing easy access for those arriving by car. However, traffic congestion during peak hours can sometimes affect travel times.
In terms of public transit, the hospital is served by several bus routes, making it accessible for those who rely on public transportation. However, depending on the origin of the journey, transit options might require transfers or longer travel times
Hotels near hospitals can be an important consideration for patients, especially when they need to travel long distances for medical treatment. For patients of Etobicoke General Hospital, several hotels are available in the vicinity: Delta Hotels by Marriott Toronto Airport & Conference Centre, Sheraton Gateway Hotel in Toronto International Airport, and the Four Points by Sheraton Toronto Airport.