AgeCare Parkhill (250 Tain Street, Parkhill, Ontario) is operated by AgeCare, a for-profit operator of long-term care homes in Canada. There are approximately 60 beds.
AgeCare Parkhill is formerly owned and operated by Chartwell, a for-profit operator of senior accommodations in Canada. The facility was previously known as Chartwell Parkhill Long Term Care Residence.
Our research team carefully reviewed and summarized inspection reports for AgeCare Parkhill. You can read the original copies of the reports in the Government of Ontario website.
Inspection Reports for AgeCare Parkhill
Chartwell completed its sale of long-term care homes to AgeCare on September 6, 2023. Inspection results after this date should not be attributed to Chartwell operations.
🔍 January 2024: Inspection
The original inspection report can be viewed on the Government of Ontario website.
🔍 November 2023: Inspection
The inspection for AgeCare Parkhill was initiated due to complaints and critical incidents regarding fall prevention and management, care and services, dining and snack services, and nursing care.
- Plan of Care Revision: The licensee failed to review and revise a resident’s plan of care when their care needs changed, particularly after the resident sustained a fall with injury and was identified as high risk for falls. Although falls interventions were in place, they were not consistently implemented, leading to a risk of further falls.
- Plan of Care Participation: The licensee did not ensure a resident and their substitute decision-maker could fully participate in developing and implementing the resident’s plan of care, particularly regarding the use of specific care devices. This issue was addressed, and the care plan was updated to reflect the substitute decision maker’s wishes.
- Implementation of Plan of Care: The care specified in a resident’s plan, particularly for altered skin integrity treatment, was not provided as outlined, putting the resident at increased risk of skin deterioration.
- Dining Services: The licensee did not ensure meals were served at an appropriate time for residents requiring assistance with eating or drinking. Observations indicated that meals were served before assistance was available, risking the meal being cold and unpleasant for the resident.
🔍 September 2023: Inspection
The inspection for AgeCare Parkhill focused on various aspects of care and service, including Skin and Wound Prevention and Management, Resident Care and Support Services, Medication Management, Residents’ and Family Councils, Food, Nutrition and Hydration, Infection Prevention and Control, Safe and Secure Home, Prevention of Abuse and Neglect, Quality Improvement, Residents’ Rights and Choices, Pain Management, and Falls Prevention and Management.
- Air Temperature: The facility did not document the afternoon temperature for specific resident rooms not served by air conditioning on 12 dates in August 2023, increasing the risk of heat-related illnesses for the residents.
- Portable Air Conditioning: There was no written record of the uninstallation of a portable air conditioning unit from a specified room, including the date and circumstances of its removal.
- Skin and Wound Care: The licensee was ordered to ensure adherence to their Skin and Wound Program by conducting weekly and monthly audits of the Skin and Wound Tracking Workbook. This was due to a failure to track skin and wound concerns adequately and to analyze and develop action plans based on data, posing a risk that wound care issues and practices were not regularly reviewed and revised.
Inspection Reports for Chartwell Parkhill Long Term Care Residence
Chartwell completed its sale of long-term care homes to AgeCare on September 6, 2023. Inspection results before this date should not be attributed to AgeCare operations.
🔍 June 2023: Inspection
The inspection for Chartwell Parkhill Long Term Care Residence addressed issues related to Falls Prevention and Management and Infection Prevention and Control. The inspection assessed specific intakes related to falls within the facility.
- Falls Prevention: The facility had failed to comply with its falls prevention and management program by not affixing a visual logo for a high-risk resident, which was remedied during the inspection.
- Skin and Wound Care: There were failures in ensuring weekly reassessments by registered nursing staff for a resident with altered skin integrity, and a lack of referral to a registered dietitian for a resident whose skin condition could benefit from nutritional intervention. These issues were identified as non-compliant with regulations and required immediate attention.
🔍 February 2023: Inspection
The inspection for Chartwell Parkhill Long Term Care Residence focused on various aspects of resident care, including neglect, 24-hour nursing care, medication management, lack of social activities, falls prevention and management, responsive behaviors, and resident-to-resident abuse.
- Administration of Drugs: The facility failed to ensure that medications were administered only if prescribed for the resident. A resident received multiple medications not prescribed to them, although no ill effects occurred. This incident highlighted a failure in the staff’s verification process using two patient identifiers before medication administration.
- Maintenance Services: The inspection revealed that the facility did not maintain suction machines in working condition, which was essential for the residents’ care. This failure was known to the staff and management and had directly impacted the care provided to residents requiring suctioning services.
🔍 March 2022: Critical Incident Inspection
During the course of this inspection, Non-Compliances were not issued.
🔍 January 2022: Complaints Inspection
The inspection for Chartwell Parkhill Long Term Care Residence was triggered by allegations of employee theft targeting residents and the facility.
- Financial Abuse by Staff: The inspection substantiated allegations of theft by a Housekeeping Aide, marking a failure by the licensee to protect residents from financial abuse. The review uncovered that the thefts were known but not adequately addressed or reported to the Ministry.
- Failure to Follow Policies: Despite existing policies against theft and financial abuse, the staff did not adhere to these guidelines. Specifically, there was a lack of immediate investigation and appropriate action against the accused employee, contravening the facility’s zero-tolerance policy for abuse and neglect.
- Lack of Reporting: The facility failed to report the incidents to the Director as required, highlighting a breach in protocol designed to ensure transparency and accountability in such serious matters.
