Introduction
Hilton Villa Seniors Community is located at 13525 Hilton Road, in the Whalley neighborhood of Surrey. The facility is near parks such as Tom Binnie Park and Holland Park, providing residents with access to outdoor green spaces for walks and relaxation.
Hilton Villa Seniors Community opened its doors in 1974 and is operated by Park Place Seniors Living Inc., a for-profit entity providing long-term care services.
The facility is not co-located with an assisted living residence.
The average wait time for admission to Hilton Villa Seniors Community is approximately two months.
Contracted Services
Hilton Villa Seniors Community employs contracted services for both professional and non-regulated services, including nursing and care aide support. Housekeeping services are also outsourced, while plant and building maintenance are managed internally.
Food services at the facility are provided by an external contractor, with meals prepared and cooked on-site, ensuring freshly made meals for the residents.
Beds
Hilton Villa Seniors Community has a total of 155 beds, with 154 of these being publicly funded. The room configuration includes 55% single-occupancy rooms and 23% double-occupancy rooms.
Resident Fees
Monthly services for cable, telephone, and internet are not included at Hilton Villa Seniors Community. Residents are expected to arrange these services independently.
No additional fees for personal services are reported.
Licensing & Incidents
Hilton Villa Seniors Community reported two licensing complaints, none of which were substantiated.
Regarding incidents, 61 cases of unexpected illness were reported, followed by 26 expected deaths, 12 falls with injury, and four incidents of aggressive behavior. One case each of a disease outbreak and a missing or wandering person was reported. Families should remain engaged in monitoring their loved ones’ care and safety.
The facility underwent eight inspections, resulting in seven licensing infractions. These include four infractions related to physical facilities and furnishings, and three related to staffing. Families can use this information to stay informed and take necessary steps to protect their loved ones.
Resident Profile & Quality Indicators
The average age of residents at Hilton Villa Seniors Community is 81 years, with 57% of the population being female. Approximately 41% of residents are aged 85 years or older, and the average length of stay is nearly two years.
Thirteen percent of residents have been diagnosed with depression, with 49% receiving depression medication. Around 23% of residents take antipsychotic drugs without a diagnosis of psychosis, and 6% display physically abusive behavior. These figures suggest that mental health support may be required for some residents.
Sixty-one percent of residents have some form of dementia, with 44% experiencing severe cognitive impairment. The data highlights the significant need for cognitive care and supervision at the facility.
Approximately 38% of residents take nine or more medications, and 1% had four or more emergency room visits. Medication management and emergency care are important factors for families to monitor closely.
Nearly 55% of residents use wheelchairs, and 33% are dependent on assistance for daily living activities. The facility also reported that 3% of residents experienced worsened pressure ulcers. These figures suggest the need for mobility support and skin care management to prevent further complications.
Falls occurred in 18% of residents in the last 30 days, and 3% of residents experienced daily physical restraints. Families may want to discuss fall prevention measures and restraint policies with the facility.
Vaccination Coverage
At Hilton Villa Seniors Community, 86% of residents have been vaccinated for influenza, and 73% for COVID-19. Among healthcare workers, 32% have been vaccinated for influenza.