Extendicare Northridge (496 Postridge Drive, Oakville) is operated by Extendicare, a for-profit operator of long-term care homes in Canada. There are approximately 130 beds in private, semi-private and shared rooms.
Inspection Reports for Extendicare Northridge
Our research team at Caring Magazine carefully reviewed and summarized inspection reports for Extendicare Northridge You can read the original copies of the reports in the Government of Ontario website.
🔍 November 2023: Inspection
The inspection report for Extendicare Northridge was conducted by Waseema Khan. The reported included follow-up and critical incident inspections.
- Compliance with Previous Order: A previously issued Compliance Order was found to be in compliance.
- Fall Prevention and Injury Reduction: Extendicare Northridge remedied non-compliance related to its fall prevention and injury reduction program. Specifically, a resident identified as being at risk for falls did not have a fall risk logo in their room as per their plan of care. This issue was rectified during the inspection period, with the falls risk logo updated in the resident’s chart and room, effectively addressing the risk.
🔍 July 2023: Inspection
The inspection report for Extendicare Northridge detailed an inspection focused on complaint and critical incident types. The inspection was led by Waseema Khan.
- Residents’ Bill of Rights: Non-compliance was noted in the respect and promotion of residents’ rights under the Personal Health Information Protection Act, 2004. A resident’s progress notes were inappropriately faxed to a family member who was not the Substitute Decision Maker (SDM), breaching confidentiality.
- Falls Prevention and Management: The facility failed to adhere to its fall prevention and injury reduction program. A resident at high risk for falls was not monitored as required, as indicated by the absence of a falls risk logo on their walker and memory box. This increased the risk of falls for the resident.
- Skin and Wound Care: The licensee did not ensure a proper skin assessment for a resident with altered skin integrity. Although the impairment was assessed by two staff members, a skin and wound evaluation was not completed in the care system, leading to delayed treatment of the resident’s skin condition.
🔍 June 2023: Inspection
The inspection report for Extendicare Northridge was conducted by Parminder Ghuman with Waseema Khan. This report included a complaint and critical incident system inspections.
- Plan of Care Integration: The facility failed to ensure integrated and consistent development and implementation of the plan of care related to falls. Specifically, a resident identified as high risk for falls was not using a specified falls intervention, and staff were unaware of this requirement.
- Plan of Care: Non-compliance was found in providing care as specified in the resident’s plan of care. Video surveillance revealed that a resident’s personal care was not conducted as per the plan, leading to potential risks.
- Verbal Abuse of Resident by PSW: The facility failed to protect a resident from verbal abuse by staff, violating the duty to protect under FLTCA, 2021, s. 24 (1).
- Reporting Certain Matters to Director: The facility did not report an alleged abuse incident to the Director immediately, as required, leading to potential risks for residents.
- Pain Assessments Not Completed Every Shift: The licensee failed to assess a resident’s pain using a clinically appropriate assessment instrument every shift when initial interventions were not effective.
- Reports re Critical Incidents: The facility failed to inform the Director of a resident’s significant change requiring hospitalization within the mandated three business days.
- Compliance Order for Infection Prevention and Control Program: The facility was ordered to ensure compliance with standards and protocols related to infection prevention and control, especially concerning the use of personal protective equipment (PPE).
🔍 February 2023: Inspection
The inspection report for Extendicare Northridge was conducted by Lillian Akapong, Parminder Ghuman and Sydney Withers. This inspection, which included a complaint and critical incident system, was carried out from December 2022.
- Plan of Care: The facility failed to ensure that a resident’s plan of care was followed, particularly in providing supervision and monitoring to ensure the resident’s safety, as the resident was at significant risk for fall-related injuries. The staff failed to provide 1:1 monitoring as required.
- Plan of Care – Documentation: Non-compliance was found in documenting the care outlined in the resident’s plan of care, specifically regarding repositioning in bed every two hours for a resident with a coccyx wound. This task was not documented or listed in Point of Care (POC), potentially risking the worsening of the resident’s wound.
- Improper Use and Access to Personal Protective Equipment in Droplet Precautions: The facility failed to implement the standard issued by the director with respect to Infection Prevention and Control (IPAC). Specifically, staff were observed not wearing appropriate personal protective equipment (PPE), including eye protection, during a COVID-19 outbreak, which posed a risk of infection to residents.
🔍 July 2022: Inspection
The inspection report for Extendicare Northridge was led by Parminder Ghuman with Emmy Hartmann and Betty Jean Hendricken.
- Window Safety: A window in the facility, which could open more than the allowed 15 centimeters, was promptly fixed with a safety mechanism to limit its opening, thus addressing the compliance issue.
- Plan of Care: A resident’s care plan lacked detailed assistance for daily living activities. In another instance, the care plan did not provide clear instructions for one-to-one staffing for a resident. In a third instance, a resident’s care plan wasn’t revised promptly to reflect changes in their care needs, especially regarding transfer requirements.
- Cooling Requirements: The facility failed to implement its heat-related illness prevention and management plan adequately. During high temperatures, windows and drapes were found open in some rooms, leading to temperatures over 26 degrees Celsius, potentially risking residents’ health.
- Medication Management: There were issues in medication administration and disposal, including non-compliance with the home’s Medication Administration and Medication Disposal policy. Specifically, medications refused by a resident were not disposed of according to policy, and documentation errors were identified.
🔍 May 2021: Inspection
During the course of this inspection, Non-Compliances were not issued