Extendicare Bay Ridges (900 Sandy Beach Road, Pickering) is operated by Extendicare, a for-profit operator of long-term care homes in Canada. There are approximately 120 beds in private, semi-private and shared rooms.
Extendicare Bay Ridges (formerly known as Bay Ridges Long Term Care Centre) is previously owned and operated by Revera.
Inspection Reports for Extendicare Bay Ridges
Our research team at Caring Magazine carefully reviewed and summarized inspection reports for Extendicare Bay Ridges You can read the original copies of the reports in the Government of Ontario website.
🔍 November 2023: Proactive Compliance Inspection
The inspection for Extendicare Bay Ridges was led by Julie Dunn and Catherine Ochnik. The inspection occurred over several days in October 2023.
A significant non-compliance issue was found in the Infection Prevention and Control Program. Despite a directive for universal masking within the facility, inspectors found a lack of surgical masks at the entry to the long-term care home. This was rectified after the inspector’s intervention. In two resident rooms with Contact Precautions in place, PPE caddies were empty, lacking gowns, despite clear signage and instructions for PPE use.
The Director of Care (DOC) and the IPAC Manager acknowledged the shortcomings regarding the surgical masks and stated that replenishing PPE was a responsibility shared among staff, including the after-hours Environmental Services Manager.
🔍 October 2023: Inspection
Led by Rexel Cacayurin and Chantal Lafreniere, the inspection for Extendicare Bay Ridges focused on a range of critical incidents and complaints, including unexpected death, abuse, neglect, and issues with continence care.
- Plan of Care: The licensee failed to provide clear directions related to continence care in the resident’s plan of care, leading to inconsistencies in care routines by Personal Support Workers. This lack of clarity increased the risk of skin breakdown for the resident.
- Neglect of Care: A resident was neglected by staff, specifically a Personal Support Worker who observed the resident’s need for care but failed to act immediately. This neglect jeopardized the resident’s health, safety, and well-being.
- Abuse Reporting Failure: The licensee did not immediately report suspected abuse of a resident by staff to the Director, delaying the investigation and potentially putting the resident at moderate risk.
- Unsafe Positioning Techniques: A Personal Support Worker used improper positioning techniques with a resident in a wheelchair, increasing the risk of injury.
- Pain Management Issues: The licensee failed to adequately assess a resident’s pain using a clinically appropriate instrument when initial interventions were ineffective. This failure imposed a moderate risk due to delayed intervention.
🔍 July 2023: Inspection
Led by Rodolfo Ramon, the inspection for Extendicare Bay Ridges occurred in July 2023 and was prompted by complaints regarding air conditioning in the home.
- Air Temperature Monitoring: The licensee failed to measure and document the temperature in a resident’s bedroom not served by air conditioning once a day between 12:00 pm and 5:00 pm. This oversight prevented the identification of potentially high temperatures, putting the resident at risk of heat-related illness.
- Air Conditioning Operational: The home’s central air conditioning unit in a Resident Home Area (RHA) was not functioning, with temperatures in the area exceeding 26 degrees Celsius in July 2023. Despite a complaint and the Environmental Services Manager’s (ESM) acknowledgment of the malfunction, repairs were not expected until October 2023 due to part availability. This failure placed residents at risk of heat-related illnesses.
🔍 June 2023: Inspection
The inspection was led by Rodolfo Ramon and Julie Mercer, taking place over several days in June 2023. The inspection for Extendicare Bay Ridges addressed multiple intakes related to resident abuse, neglect, and complaints about menu planning and housekeeping services.
One case of non-compliance was noted and rectified during the inspection. This related to a resident’s bed sheets not being maintained properly, as they were found to have dirt stains. The complaint was validated through observations and interviews with staff. However, the licensee addressed this issue promptly by changing the bed linens, and the inspector was satisfied with the resolution.
🔍 May 2023: Inspection
During the course of this inspection, the inspector(s) made relevant observations, reviewed records and conducted interviews, as applicable. There were no findings of non-compliance.
🔍 September 2022: Inspection
The inspection for Extendicare Bay Ridges focused on various critical incidents related to staff to resident abuse and neglect, as well as the home’s compliance with specific protocols. The inspection was conducted by Catherine Ochnik and Marian Keith.
The inspection addressed multiple critical incident intakes related to staff to resident neglect and abuse. This indicates concerns about resident safety and the quality of care provided by staff.
- Quality of Care: There was a failure to report a complaint of ‘rough’ care towards resident #007 immediately to the Director. The Director of Care (DOC) acknowledged the delay in reporting this incident, which was reported only after a prompt from the home’s corporate consultant.
- Meal Provisioning: A critical incident involving a missed meal for resident #007 was not reported immediately. Similar to the first non-compliance, the report was delayed and only submitted after intervention from the home’s corporate consultant.
🔍 January 2022: Complaints Inspection
During the course of this inspection, Non-Compliances were not issued.
🔍 January 2022: Complaints Inspection
The inspection for Extendicare Bay Ridges was a Critical Incident System type, conducted by inspectors Frank Gong, Amandeep Bhela and Britney Bartley.
The primary focus of this inspection was to address several critical incidents, including follow-ups to previously issued compliance orders regarding the home’s Infection Prevention and Control program. Additionally, the inspection addressed issues related to the prevention of abuse and neglect, as well as a specific incident involving a resident’s fall leading to a significant change in their health condition.
- Plan of Care: The licensee failed to ensure that specific care plans were followed for residents, posing risks of injury. This included inadequate fall management interventions and inappropriate use of transfer devices.
- Duty to Protect and Abuse Prevention Failures: There were instances where the licensee failed to protect residents from physical abuse, as evidenced by incidents involving residents harming one another.