Introduction
AgeCare Carlton is located at 4108 Norfolk Street in Burnaby. It is situated in a quiet residential area near the boundary of Burnaby and Vancouver. The neighborhood is home to several green spaces, including Broadview Park, which provides walking trails and recreational areas that may be of interest to residents and their visitors.
AgeCare Carlton opened in 2012 and is operated by AgeCare (Bloom Limited Partnership), a for-profit organization providing long-term care services.
AgeCare Carlton is not co-located with an assisted living residence.
The average wait time for admission is approximately three months.
Contracted Services
AgeCare Carlton uses contracted services for professional nursing and non-regulated services, including care aides. Additionally, housekeeping and building maintenance are provided through contracted services.
Food services are provided by an outside contractor, and meals are prepared and cooked on-site. This allows for flexibility in meal planning and ensures freshly prepared food for residents.
Beds
AgeCare Carlton has a total of 128 beds, of which 117 are publicly funded. The room configuration consists of 91% single occupancy rooms and 9% double occupancy rooms.
Resident Fees
Monthly service fees do not include cable, telephone, or internet. Residents and their families are responsible for arranging these services independently, providing flexibility for those who may have specific preferences for service providers.
Additional fees may apply for specialty products.
Licensing & Incidents
There was one licensing complaint recorded, with no substantiated complaints.
Reported incidents include 48 cases of unexpected illness, 39 expected deaths, 12 falls with injury, and two incidents classified as “other” in service delivery. The data highlights the importance of monitoring resident health closely to minimize risks associated with falls and illness.
No licensing infractions were found during the last inspection, suggesting adherence to regulations regarding AgeCare Carlton and its operations. Families are encouraged to stay engaged through AgeCare Carlton’s resident and family councils and to participate in regular meetings to monitor and advocate for their loved ones.
Resident Profile & Quality Indicators
The average age of residents at AgeCare Carlton is 85 years, with 62% of residents being female. Approximately 59% of the population is aged 85 years or older. The average length of stay is 2.5 years.
Around 9% of residents are diagnosed with depression, and 53% receive depression medication. About 36% of residents take antipsychotic drugs without a diagnosis of psychosis, and 16% of residents display physically abusive behavior. These figures indicate a focus on managing behavioral and psychological symptoms among the resident population.
Nearly 74% of residents have some form of dementia, and 38% have severe cognitive impairment, including severe dementia. These data suggest AgeCare Carlton caters to a population with significant cognitive care needs.
Approximately 33% of residents are taking nine or more medications, while 1% have had four or more emergency room visits. Medication management appears to be a key aspect of care.
Roughly 61% of residents use a wheelchair, and 41% are dependent on assistance for activities of daily living. About 1% of residents experienced worsened pressure ulcers, reflecting AgeCare Carlton’s approach to wound care.
Falls were reported in 10% of residents within the last 30 days, while 5% of residents were subjected to daily physical restraints, und
Vaccination Coverage
The COVID-19 vaccination rate for residents is 85%. No data were provided for the percentage of residents vaccinated for influenza, and the vaccination rate for healthcare workers for influenza is also unavailable.